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Orlando, FL   Full-Time

Field Service Technician

Position Summary

IT Service Company Fort Lauderdale, FL, USA

Benefits Offered
401K, Dental, Life, Medical, Vision

Employment Type
Full-Time

OFFICE TECHNOLOGY REPAIR TECHNICIAN
We are a well-established company, in business for over 40 years and currently enjoying growth as a leader in our industry. We are seeking an Office Technology Technician (chiefly computer hardware and printers) with a great attitude and exceptional customer service skills. This individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our services and products to our customer base in the Tri-county area.

Position Requirements

The successful candidate must be able to successfully complete and possess the following:

  • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
  • Ability to troubleshoot and think independently
  • Mechanical and electrical aptitude and demonstrated skills in same
  • Knowledge of basic networking
  • General computer and analytical skills
  • Prior experience in the maintenance and repair of office equipment preferred. HP, Lexmark, Ricoh, and Xerox experience a plus
  • Possess excellent customer service and communication skills
  • Complete all administrative aspects of the job on time and error-free
  • Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
  • Perform part replacements on printers and copiers
  • Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information
  • Communicate and interact with customers, field service personnel, sales representatives, management, and administration in a way that is courteous, positive, and professional
  • Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes
  • Must have previous printer and copier or electronics repair experience
  • Must have reliable vehicle (mileage is reimbursed)
  • Must have valid driver license and insurance

Certifications

  • OEM Certifications – Dell and Lexmark (a plus) though training will be provided

Working Conditions

We are a well-established company, in business for over 40 years and currently enjoying growth and emerging as the leader in our industry. We are seeking quality individuals with positive attitudes and exceptional customer service skills to join our TEAM. We are a technology consultation and service company, providing professional, strategic, and operational support…with a soon-to-be legendary track record for phenomenal CUSTOMER SERVICE. Our primary customer base is currently in South Florida, though we have offices throughout the state – requiring occasional travel.

Salary and Benefits

Benefits

  • Company provides health benefits, 401k, profit sharing, paid holidays, paid PTO, paid expenses, company phone, tools provided.
  • Training and additional certificate achievement provided and encouraged
  • Compensation: Based on experience
  • Location: Fort Lauderdale, FL