Career Opportunities

Position Summary

IT Service Company Fort Lauderdale, FL, USA

Benefits Offered
401K, Dental, Life, Medical, Vision

Employment Type
Full-Time

OFFICE TECHNOLOGY REPAIR TECHNICIAN
We are a well-established company, in business for over 40 years and currently enjoying growth as a leader in our industry. We are seeking an Office Technology Technician (chiefly computer hardware and printers) with a great attitude and exceptional customer service skills. This individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our services and products to our customer base in the Tri-county area.

Position Requirements

The successful candidate must be able to successfully complete and possess the following:

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Ability to troubleshoot and think independently
• Mechanical and electrical aptitude and demonstrated skills in same
• Knowledge of basic networking
• General computer and analytical skills
• Prior experience in the maintenance and repair of office equipment preferred. HP, Lexmark, Ricoh, and Xerox experience a plus
• Possess excellent customer service and communication skills
• Complete all administrative aspects of the job on time and error-free
• Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
• Perform part replacements on printers and copiers
• Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information
• Communicate and interact with customers, field service personnel, sales representatives, management, and administration in a way that is courteous, positive, and professional
• Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes
• Must have previous printer and copier or electronics repair experience
• Must have reliable vehicle (mileage is reimbursed)
• Must have valid driver license and insurance

Certifications

• OEM Certifications – Dell and Lexmark (a plus) though training will be provided

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Responsibilities
• The Sales Development Representative will ensure that a consistent pipeline of new, qualified opportunities is developed for our sales teams
• The Sales Development Representative will work as the liaison between the Sales and Marketing team and is crucial in driving new business opportunities
• What you’ll do: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Maintain a self-starter attitude while creating outreach strategies for new lead generation methods
• Support Sr
• Client Managers on outbound strategies and lead generation efforts
• Attend partner trainings and develop an understanding of their communication infrastructure
• Set up qualified meetings for Client Managers
• Be the first point of contact for new business prospects and determine the next steps for each prospect moving forward
• Establish active communication and engagement with prospects to create new leads and sales openings
• Manage and track leads, track event and marketing activity, and forecast opportunities using CRM tool
• Educate and qualify selling opportunities by understanding the prospects’ current and potential goals
• Work closely with the sales team to communicate new campaigns and gain feedback on the quality of leads

Qualifications
• Flawless communication skills, both written and verbal
• Demonstrated ability to work solo as well as being a productive team member, making outbound calls daily
• Have a strong work ethic and are eager to learn and make new connections with prospects
• Have experience using LinkedIn Sales Navigator or other similar prospecting applications while keeping track of leads
• Must be an excellent problem-solver and willing to collaborate in an exceedingly competitive environment
• Bachelor’s degree or equivalent experience at least 2 years
• Self-motivation, competitiveness, objection handling, and attention to detail
• Proficiency with spreadsheets
• Ability to translate prospect needs and influence their decision-making
• Must be a goal-oriented individual

Apply Now

Responsibilities
• The Sales Development Representative will ensure that a consistent pipeline of new, qualified opportunities is developed for our sales teams
• The Sales Development Representative will work as the liaison between the Sales and Marketing team and is crucial in driving new business opportunities
• What you’ll do: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Maintain a self-starter attitude while creating outreach strategies for new lead generation methods
• Support Sr
• Client Managers on outbound strategies and lead generation efforts
• Attend partner trainings and develop an understanding of their communication infrastructure
• Set up qualified meetings for Client Managers
• Be the first point of contact for new business prospects and determine the next steps for each prospect moving forward
• Establish active communication and engagement with prospects to create new leads and sales openings
• Manage and track leads, track event and marketing activity, and forecast opportunities using CRM tool
• Educate and qualify selling opportunities by understanding the prospects’ current and potential goals
• Work closely with the sales team to communicate new campaigns and gain feedback on the quality of leads

Qualifications
• Flawless communication skills, both written and verbal
• Demonstrated ability to work solo as well as being a productive team member, making outbound calls daily
• Have a strong work ethic and are eager to learn and make new connections with prospects
• Have experience using LinkedIn Sales Navigator or other similar prospecting applications while keeping track of leads
• Must be an excellent problem-solver and willing to collaborate in an exceedingly competitive environment
• Bachelor’s degree or equivalent experience at least 2 years
• Self-motivation, competitiveness, objection handling, and attention to detail
• Proficiency with spreadsheets
• Ability to translate prospect needs and influence their decision-making
• Must be a goal-oriented individual

Apply Now

Company is searching for an experienced Field Service Manager with Managed Services experience to join Fort Lauderdale Team.
The Field Services Manager is responsible for managing the activities and responsibilities of the technical services team. As a part of this management, the Field Service Manager is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels.

Responsibilities
• Manage the service team’s daily activities
• Function as the customer’s single point-of-contact for problem identification and resolution for issues that have been escalated by the team
• Manage the dispatch process of service requests to ensure full utilization of technical resources Improve usage of IT Support resources and increase productivity of the team
• Communicate with all parties in a constructive manner to guarantee customer expectations are met • Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary
• Perform customer follow-up to verify final resolution and determine satisfaction level • Interface with appropriate technical personnel for customer problems that cannot be resolved effectively
• Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements
• Understand overall service desk objectives, as well as the role and function of each team member • Manage the development of the team by ensuring that daily tasks and activities are in line with company road map
• Assist the service desk team in design and development tasks
• Contribute to the continuity of computer services by providing the necessary technical leadership
• Drive problem investigations and resolution as required
• Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production
• Design and maintain process documentation for the service team • Manage the process of implementing change efficiently and effectively
• Manage the remote monitoring and management system to ensure consistency and accurate reporting of customer devices

Additional Duties and Responsibilities
• Identify areas for improvement and make constructive suggestions for change
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships
• Escalate service issues to Management team as required
• Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing technical solutions
• Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
• Involvement in the design and building of new services
• Conduct performance evaluations and mentor those with less experience
• Develop training programs to develop and refine the skills of the service desk team
• Facilitate regular service desk team meetings and service board reviews
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses as it occurs. Review for accuracy and efficiency.
• Review and approve the service desk team’s time and expenses
• Understand processes in Field Service system by completing assigned training materials and University training
• Enter and verify all work activities, such as; service tickets, or project tickets into Field System
• Ability to multi-task and adapt to changes quickly
• Ability to work in a team and communicate effectively
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment

Qualifications
• Proven record of performance with meeting customer expectations
• Ability to work well in a cross-functional team environment
• Must have excellent organizational and multi-tasking skills
• Excellent verbal, written, and presentation skills
• Must be open to local travel to client sites within the Florida
• Must have legal authorization to work in the U.S. for any employer

About IT Service Company:
Well established company, in business for over 40 years currently enjoying growth as a leader in our industry. We looking for quality individuals with a great attitude and exceptional customer service skills to join our team. Computer Service Company that provides professional technology, general business, operational support and legendary customer service is looking for a self-motivated, problem solving, knowledgeable and professional candidate to support customer base in the South Florida area. We provide health, vision and dental benefits, life insurance, paid vacations and holidays, as well as offering a 401K plan. Our employees have been employed with us on the average over 15 years. We have a great work environment that encourages personal growth and having fun.

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The Office Assistant will have many responsibilities within the office environment, but one of their most essential roles will be responding to phone calls and emails in order to keep the business operations running smoothly. Some of their other duties include to:

Responsibilities

• Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy
• Support marketing efforts with Cold Calling leads.
• Answering calls for the CEO, assist with scheduling and follow up appointments
• Assist with the mileage data entry for technical and engineering staff.
• Sending online form for initiating IT calls
• Manage agendas, travel plans, and appointments for upper management
• Manage, letters, packages, phone calls, and other forms of correspondence
• Support bookkeeping and budgeting procedures for the company
• Create and update databases and records for financial information, personnel, and other data
• Track and replace office supplies as necessary to avoid interruptions in standard front office procedures
• Submit reports and prepare proposals and presentations as needed
• Assist colleagues whenever there is an opportunity to do so
• Answer correspondence from social media platforms, escalate to relevant departments
• Assist in administering the Customer Business Review procedure with field staff.

About IT Service Company:
Well established company, in business for over 40 years currently enjoying growth as a leader in our industry. We looking for quality individuals with a great attitude and exceptional customer service skills to join our team. Computer Service Company that provides professional technology, general business, operational support and legendary customer service is looking for a self-motivated, problem solving, knowledgeable and professional candidate to support customer base in the South Florida area. We provide health, vision and dental benefits, life insurance, paid vacations and holidays, as well as offering a 401K plan. Our employees have been employed with us on the average over 15 years. We have a great work environment that encourages personal growth and having fun.

Apply Now